Privacy Policy

Last updated: January 1, 2025

HowAxa ("we," "our," or "us") operates the website howaxa.org and provides lemongrass and pandan processing services in Johor Bahru, Malaysia. This Privacy Policy explains how we collect, use, and protect your personal information.

Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number when you contact us
• Business information when requesting quotes or placing orders
• Communication preferences and inquiry details
• Payment information for processing orders

We automatically collect certain information about your device and usage:

• IP address, browser type, and operating system
• Pages visited and time spent on our website
• Referring website information

How We Use Your Information

We use collected information to:

• Process and fulfill your orders for dried herbs
• Respond to inquiries and provide customer support
• Send quotes and business communications
• Improve our website and services
• Comply with legal obligations and business requirements

Information Sharing

We do not sell or rent your personal information to third parties. We may share information with:

• Service providers who assist with business operations
• Shipping partners for order fulfillment
• Legal authorities when required by law

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking

Our website uses cookies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings. For detailed information, see our Cookie Policy.

Your Rights

Under Malaysian data protection laws, you have rights to:

• Access your personal information we hold
• Request correction of inaccurate data
• Request deletion of your information
• Withdraw consent for data processing

Data Retention

We retain personal information for as long as necessary to fulfill business purposes and comply with legal requirements. Customer order information is typically retained for 7 years for accounting and regulatory compliance.

Contact Information

For privacy-related questions or to exercise your rights, contact us:

• Email: [email protected]
• Phone: +60 5 1419 97140
• Address: Jalan Tebrau 47/3, Taman Tebrau Jaya, 81100 Johor Bahru, Johor, Malaysia

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.