Cookie Policy

Last updated: January 1, 2025

This Cookie Policy explains how HowAxa ("we," "our," or "us") uses cookies and similar technologies on our website howaxa.org. This policy should be read alongside our Privacy Policy to understand how we handle your personal information.

What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile phone) when you visit a website. They contain information that helps websites remember your preferences, login status, and browsing behavior. Cookies are widely used to make websites work more efficiently and provide a better user experience.

There are two main types of cookies:

• Session cookies: Temporary cookies that expire when you close your browser
• Persistent cookies: Remain on your device for a specified period or until manually deleted

How We Use Cookies

HowAxa uses cookies for several purposes to enhance your experience on our website and improve our services. Our cookie usage falls into the following categories:

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled without affecting core functionality. Essential cookies enable:

• Basic website navigation and page loading
• Security features and fraud prevention
• Form submission and contact functionality
• Shopping cart and order processing (when applicable)
• Cookie consent preferences

Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous information about page views, time spent on site, and user behavior patterns. This data helps us:

• Analyze website performance and loading speeds
• Identify popular content and improve user experience
• Track conversion rates for quote requests and contact forms
• Monitor technical errors and website functionality
• Generate reports on website usage statistics

Functional Cookies

Functional cookies remember your preferences and choices to provide a more personalized experience. These cookies enable:

• Language and region preferences
• Display settings and accessibility options
• Previously submitted form information
• Product inquiry history and saved quotes
• Communication preferences

Marketing and Advertising Cookies

Currently, HowAxa does not use third-party advertising cookies or retargeting technologies. However, we may implement marketing cookies in the future to:

• Show relevant advertisements on other websites
• Measure the effectiveness of marketing campaigns
• Provide personalized content based on interests
• Track conversions from marketing channels

Third-Party Cookies

Our website may contain content or services from third parties that set their own cookies. These include:

Google Services

We use various Google services that may set cookies:

• Google Analytics: Tracks website usage and visitor behavior
• Google Maps: Provides interactive maps and location services
• Google Fonts: Loads custom fonts for better typography
• reCAPTCHA: Protects forms from spam and automated submissions

Social Media Integration

Social media plugins and sharing buttons may set cookies from:

• Facebook (for Like and Share buttons)
• WhatsApp (for direct messaging links)
• Instagram (for embedded content)

Content Delivery Networks (CDN)

We use CDN services to deliver website content efficiently, which may set performance-related cookies from providers like Bootstrap CDN and Font Awesome.

Cookie Consent and Management

When you first visit our website, you'll see a cookie consent banner asking for your permission to use non-essential cookies. You have the following options:

Accepting Cookies

By clicking "Accept" on our cookie banner, you consent to our use of all cookies described in this policy. Your consent is stored for one year, after which you'll be asked again.

Managing Cookie Preferences

You can control cookies through your browser settings. Most browsers allow you to:

• View cookies stored on your device
• Delete individual cookies or all cookies
• Block cookies from specific websites
• Set preferences for different types of cookies
• Receive notifications when cookies are set

Impact of Disabling Cookies

While you have the right to disable cookies, doing so may affect your experience on our website. Potential impacts include:

• Inability to submit contact forms or quote requests
• Loss of preferences and settings between visits
• Reduced website functionality and performance
• Difficulty navigating certain sections of the site
• Inability to access personalized content

Data Security and Privacy

We implement appropriate security measures to protect cookie data:

• Cookies containing sensitive information are encrypted
• Secure transmission protocols (HTTPS) are used
• Cookie expiration dates are set to minimize data retention
• Regular security audits ensure cookie handling compliance
• Third-party cookie providers are vetted for security standards

International Data Transfers

Some cookies may involve data transfers to countries outside Malaysia, particularly when using international services like Google Analytics. We ensure that:

• Data transfers comply with Malaysian data protection laws
• Adequate protection measures are in place
• Third-party providers maintain appropriate security standards
• Data processing agreements include privacy safeguards

Updates to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in our practices, legal requirements, or website functionality. When significant changes are made:

• The updated policy will be posted on this page
• The "Last updated" date will be revised
• Users may be notified through website banners or email
• Continued use of the website constitutes acceptance of changes

Contact Information

If you have questions about our cookie practices or need assistance managing your cookie preferences, please contact us:

Additional Resources

For more information about cookies and online privacy:

• Malaysian Personal Data Protection Act (PDPA) guidelines
• Browser help pages for cookie management
• Industry best practices for cookie usage
• Our Privacy Policy for comprehensive data handling information

This Cookie Policy is designed to be transparent and comprehensive. We encourage you to review it regularly and contact us with any questions or concerns about our cookie practices.